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Zepacha Kingdom Adventures Privacy Policy

At Zepacha Kingdom Adventures, your privacy is a top priority. We are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website or use our services.

By booking with us or using our website, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal information to process your bookings and provide you with a smooth and tailored travel experience. This may include:

  • Personal Identification Information: Full name, date of birth, nationality, passport details, and travel documents.
  • Contact Information: Email address, phone number, and address.
  • Payment Information: Credit card details, billing information, and payment history.
  • Health and Medical Information: Details required for specific tours (such as trekking or climbing) where a medical declaration may be necessary.
  • Travel Preferences: Special requests, dietary preferences, and other personalized travel needs.
  • Technical Data: IP address, browser type, device information, and browsing behavior on our website.

2. How We Use Your Information

The information we collect from you is used to:

  • Process Your Bookings: To complete your reservations, send you confirmations, and provide you with details about your itinerary.
  • Improve Our Services: To personalize your experience, improve our website, and enhance the services we offer.
  • Communication: To communicate with you about your booking, send updates, promotions, special offers, and newsletters (with your consent).
  • Customer Support: To provide customer support, answer your questions, and resolve any issues you may face during your trip.
  • Compliance: To comply with legal obligations, regulatory requirements, and security measures.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party partners (such as hotels, tour operators, and transport companies) who assist us in fulfilling your travel arrangements.
  • Legal Requirements: We may disclose your information if required by law, in response to a legal request, or to protect our rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. In such cases, you will be notified if your information is transferred to a different organization.

4. Data Security

We use a variety of security measures to protect your personal information. These measures include encryption, secure payment systems, and restricted access to your data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze website traffic, and provide personalized content. Cookies are small files stored on your device that help us remember your preferences, login details, and browsing behavior.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and the services we provide.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: If any of your personal information is incorrect or incomplete, you have the right to request its correction.
  • Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
  • Opt-Out of Communications: You may opt out of receiving promotional emails or newsletters at any time by following the unsubscribe instructions or contacting us directly.
  • Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at the details provided below.

7. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from individuals under this age. If you believe that we have inadvertently collected information from a child, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the revised policy on our website, along with the date of the last update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

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